Customer service and right of withdrawal
8. Customer Care
8.1 The Customer shall be entitled to receive assistance in all cases in which the Goods received in delivery turn out to be inaccurate and/or different and/or flawed and/or damaged and/or in cases of non-delivery. Therefore, in cases where at the time of delivery the Goods or the characteristics of the Goods are found to be inaccurate and/or different and/or flawed and/or damaged or the delivery was not made, the Customer shall promptly inform DCC, at the address indicated in paragraph 8.4, within fourteen (14) days from the date of receipt of the Confirmation Email.
8.2 In the cases described above, the Customer shall be entitled, at its discretion, to request a refund of the price paid or replacement of the Goods, at no additional cost.
8.3 If all or some of the Goods delivered are partially inaccurate and/or defective and/or damaged in their content, characteristics or quantity, the Customer shall be entitled to choose whether to return the whole or part of the Order and request a refund.
8.4 In all the cases described above, it is possible to receive sales or after-sales assistance by contacting the telephone number 0566.88400 from Monday to Friday, from 9:00 a.m. to 6:00 p.m. (Italian time) or by e-mail at: email@example.com.
9. Cancellation of the Order
9.1 The Order may be cancelled by the Customer, for any reason whatsoever, within 24 hours of receipt of the Order Confirmation Email and only in the case of payment by bank transfer. Cancellation of the Order may be made by contacting the telephone number 0566.88400 from Monday to Friday, from 9:00 a.m. to 6:00 p.m. (Italian time) or by email to the email address: firstname.lastname@example.org.
9.2 Except in these cases, cancellation of the Order made after receipt of the Confirmation Email and after receipt of the payment email shall be equivalent to exercising the right of withdrawal pursuant to Article 10.
10. Right of Withdrawal
10.1 Withdrawal of the professional.
10.1.1 The Customer, if it is a natural person acting in the exercise of its trade, business, craft or profession, or its intermediary, shall have the right to withdraw from the contract, without giving reasons and without additional costs, no later than fourteen (14) days after receipt of physical possession of the Goods.
10.1.2 In the event of withdrawal by the Professional Customer after the conclusion and prior to receipt of the Goods, the performance obligations agreed upon between the parties shall lapse.
10.1.3 The right of withdrawal may be exercised by sending a written communication to Rocca di Frassinello, Località Giuncarico, 58023 Gavorrano (GR), by fax to 0566.88930 or by e-mail to email@example.com .
10.2 Consumer withdrawal.
10.2.1 If the Customer is a natural person acting for purposes outside his trade, business, craft or profession, if any, he shall have the right to withdraw from the Contract, without giving reasons and without additional costs, no later than fourteen (14) days from receipt of physical possession of the Goods. In the case of multiple Goods ordered by the Consumer-Customer through a single order and delivered separately, the fourteen (14) day period to withdraw from the Contract shall commence from the day on which the Consumer or a third party designated by the Consumer, acquires physical possession of the last Goods.
10.3 Modalities for exercising the Customer's right of withdrawal. Obligations.
10.3.1 Before expiry of the withdrawal period, the Customer shall inform DCC of its decision to exercise its right to withdraw from the Contract. To this end, the Customer may make any other explicit declaration of its decision to withdraw from the Contract by sending a written communication by registered post to Rocca di Frassinello, Località Giuncarico, 58023 Gavorrano (GR), by fax to 0566.88930 or by e-mail to firstname.lastname@example.org.
10.3.2 If the withdrawal is validly exercised by the Customer, DCC shall refund the full amount paid within the next fourteen (14) days from the time DCC is informed of the Customer's decision to withdraw from the Contract. Said refund shall be made using the same means used by the Customer for payment. In any event, the Customer shall not incur any costs as a consequence of the withdrawal.
10.3.3 DCC reserves the right, in any event, to withhold the refund until it has received the goods or until the Consumer has demonstrated that it has returned the goods, whichever is sooner and at its sole discretion.
10.3.4 Unless DCC has offered to collect the Goods itself, the Customer shall return the Goods or hand them over to DCC or a third party authorised to receive the Goods, without undue delay and in any event within fourteen (14) days from the date on which it has notified DCC of its decision to withdraw from the Contract.
10.3.3 The Customer shall bear, as the only cost, unless DCC has offered to collect the Goods, the shipping costs. The Customer shall only be liable for any diminution in the value of the Goods resulting from any handling of the Goods other than that necessary to establish their nature and characteristics.
11. Exclusion of the consumer's right of withdrawal
11.1 Notwithstanding the provisions of the preceding paragraphs, the Consumer Customer's right of withdrawal shall be excluded for the supply of alcoholic beverages, the price of which has been agreed upon at the conclusion of the Contract, the delivery of which can only take place after thirty (30) days and the actual value of which depends on fluctuations in the market that cannot be controlled by DCC.
12.1 The Customer is entitled to purchase the goods free of any defects and in conformity with their intended use. In any case, the warranty provisions shall apply in the form and terms provided for by the provisions of the Civil Code and/or the Consumer Code, where applicable.
13.1 DCC shall not be liable in any manner whatsoever for delays in the delivery of the Goods or non-delivery of the same if the delay or non-delivery was caused by exceptional and unforeseeable circumstances, such as strikes, civil commotion, deliberate damage, fire, floods, storms or supernatural events, force majeure, interruption of services relating to the performance of the Contract.
13.2 DCC shall inform the Customer immediately of any update/amendment to these General Terms and Conditions as well as of any change of e-mail address by means of e-mail to the address indicated by the Customer.
Changes to the General Terms and Conditions shall be effective immediately and shall apply to sales made from that date. In any case, the updated version of the General Conditions will be available on the Site.
14.1 Unless otherwise provided for in the Contract, any notice, report and complaint relating to the Contract shall be made by e-mail to
Customer: to the address indicated at the time of purchase and/or registration.
The Contract shall be governed by Italian law.
Any dispute relating to the application, execution, interpretation and breach of the Contract shall be within the jurisdiction of the Court of residence of Domini Castellare di Castellina s.r.l.